FAQ

In this section, you will be able to find the right answer to the many questions that are most frequently asked by our guests.

Why is it better to book on this official website rather than on another such as Booking or Expedia?

  • On our official website, you will have access to exclusive offers and prices
  • On your arrival you will receive a gift bottle of fine Italian wine
  • Your booking is always easy and entirely secure
  • You will enjoy that personal touch talking directly with our staff
  • You will not incur any additional charges

When is check-in and check-out?

Check-in begins at 14.00 (2pm); check-out is made before 12.00pm. If you so wish, on your check-out day you can leave your baggage at our front desk where it will be kept safe while you are enjoying your last hours in Santa Margherita Ligure.

What credit cards do you accept?

We accept VISA, MASTERCARD, AMEX and DINERS.

What are your cancellation terms?

HOTEL: If you cancel within 7 days before your arrival you will not be penalized. Canceling 6 to 3 days before arrival will incur a penalty of one night. Canceling 2 days before arrival, or a no show, will be subject to a 2-night penalization. The hotel reserves the right to control the validity of your credit card before arrival. This request for authorization will be effectuated through the proper authoritative channels.

APPARTAMENTS: From 21 June to 25 August, if you cancel 15 days before your arrival, no penalty will be charged. Canceling 14-7 days before arrival will incur a 50% charge of the total amount due. If one cancels 6-0 days before arrival, a 100% penalization will be billed.

Offers and packages are subject to particular cancellation terms. Please always verify the conditions of cancellation when you are booking on our official website.

Do you have Wi-Fi connection?

Yes. We have complimentary speedy Wi-Fi connection throughout the hotel premises.

What about parking?

In the area of the hotel public parking is available with a charge of €2.50 per hour from 08:00am to 23:00 (11pm). Private parking is also available. 50 metres from the hotel, you may park for a cost of €25.00/€30.00 per day. This includes pick-up and delivery of your car. Garage facilities are also at your disposition upon request.

Do you serve gluten-free meals?

Yes. Upon request, we will prepare gluten-free breakfasts.

Do you accomodate animals?

We welcome small-sized animals at a cost of €15.00 per stay.

Do you plan trips and excursions for your guests?

Yes. Upon request we arrange personalized trips and excursions to all parts of the Ligurian Riviera. From Easter to the end of October, we plan boat excursions to Portofino, to the Portofino park, to Cinque Terre, to Camogli and to San Fruttuoso.